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About Shipping

 

American Customers

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Because one of our warehouses is located in the United States:

  1. All orders are sent via the US Postal Service from Niagara Falls, NY.
  2. All returned product goes to our Lewiston NY warehouse.

 

Canadian Customers

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Because we have warehouses in Canada:

  1. All orders are sent via the Canadian Mail System, either Parcel Post, Express Post, or Canada Post Priority Courier from Thorold, Ontario, Canada.
  2. We are required by law to charge GST.
  3. If you reside in the Niagara Region, you have an option to pick up your order at our St. Catharines, Ontario location. You will only be charged our standard handling fee ($1.00 per order) and no shipping fee. You charges will already be applied to your credit card when you pick up the package. Returns will not be accepted at this location. All issues regarding your order must be placed through our Customer Service department.

    Pick up location:       340 Welland Ave
          St. Catharines, Ontario
    905-641-4581

 

Overseas Customers

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  1. On our registration form, because we can’t possibly enter all states and provinces in the world into our pull-down menus, we’ve chosen to enter only the ones in North America. Therefore, customers outside of Canada and the United States must fill out the customer registration and address fields as follows:

    • for the "State/Province" field,
      • choose the "Other" field.
    • enter the state/province
      • information as part of the "City" field.
    • select the right country from the "Country" field pull-down menu.

  2. If your country charges a VAT (Value-Added Tax), you may be assessed that tax at Customs. You may be responsible to pay this charge before you receive your delivery.

     

Order Processing

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Most orders are confirmed and shipped within 2-3 days. The clock does not start running until your e-mail shipping confirmation is sent. Please see our order processing page for additional information.

 

 

Four Shipping Methods

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  • Standard Shipping (Postal Book Rate, Global Mail)

    • This is our default shipping method for shipping anywhere in the world. It is our most popular and least expensive method. In North America, books are sent via "Media Mail". Outside of North America, books are flown into each country's local postal system.

    • Standard Shipping takes 1 to 3 weeks in North America with the exception of Alaska, Northwest Territories, Nunavut and Yukon Territories which could take up to 6 weeks.

      Standard Shipping takes 2 to 4 weeks to countries outside of North America. To view more specific International Shipping Timeframes, please click here to view by country region.

    • Rates vary depending on destination and weight of order.

  • Priority Shipping (Priority Mail, Global Mail)

    • Priority Shipping takes 3 to 7 business days in North America.

      Prioriry Shipping takes 1 to 2 weeks to countries outside of North America after the order has been shipped out. To view more specific International Shipping Timeframes, please click here to view by country region.

  • Rates vary depending on destination and weight of order.

     

    • Express Shipping (Air Courier Delivery)

      • Delivery is by Courier service.

      • This is for those who absolutely have to have the book as quickly as possible.

      • Deliveries in North America arrive within 72 hours after your order has been shipped out. Express Shipping is not available to countries outside of North America.

     

    • Don’t Ship – I will Pickup

      • If you reside in the Niagara Region, you have an option to pick up the order at our St. Catharines, Ontario location. You will only be charged our standard handling fee ($1.00 per order) and no shipping fee. Your charges will already be applied to your credit card when you pick up the package. Returns will not be accepted at this location. All issues regarding your order including returns, must be placed through our Customer Service department.

        • Pick up location:       340 Welland Ave
              St. Catharines, ON
        905-641-4581

     

    Shipping and Handling Costs

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    • Our handling charge of $1.00 covers the cost to pull and pack orders from our warehouse.


    • Shipping rates are calculated in advance, based on the size of your order and the country of destination. Our shipping charges include:
    1. packaging (approximately 40 cents to $2.00 per order)
    2. shipper's wages to pack and ship each order
    3. delivery costs to post office/courier service
    4. actual postage as marked on the outside of each package
    5. customer service time
    • If you have a registered BookCloseouts account, you can view your shipping charges before finalizing a purchase. To do so, visit our store, click on checkout, click on proceed to purchase, and then view your Final Purchase Summary. Summary includes subtotal, shipping, handling, tax and total.

     

    Drop-Ship Option

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    Drop-Ship orders are sent without any pricing or BookCloseouts information. It is an excellent option for gift-giving or for resellers sending orders to their customers. To choose the Drop-Ship option:

    1. Click the Drop-Ship option when you check out.
    2. Change the "Ship To:" address to where you want the package delivered.
    3. Click on "Update New Shipping Info".

    An invoice will be e-mailed to you.

     

    If you have more questions about shipping, please contact us at service@bookcloseouts.com.

     

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