You may not cancel a shipped order.

To cancel your pending order, please create a ticket with our customer service team. Be sure to select the "Cancel Order" subject option. Include your order number and contact information please, as well as the reason you would like to cancel the order.

Our Customer Service team will reply to your cancellation request. If the order has already been processed, we can not complete the cancellation. In that event, you can contact us when the order arrives to arrange for return authorization through our ticket system.

Should you still require further assistance please create a ticket with our customer support team.